FORMTRUTH / FAQ
Search practical answers about jewelry sourcing, design, samples, production and delivery.
Check the current sale status for the selected stock variant and recheck it during the purchase flow. An image or procurement-list entry does not reserve inventory or confirm that it remains available. If the requested quantity is insufficient, confirm the purchasable quantity and ask whether repeat production is possible under separate terms. Stock allocation follows the actual order process, not browsing or list activity.
Review the quantity conditions shown in the stock section for the selected variant, then recheck them during purchase. Do not apply an MOQ or minimum from another sourcing mode, style or earlier batch automatically. If the current stock quantity condition is not displayed clearly, obtain confirmation in the relevant commercial record before payment. The applicable quantity basis is specific to the actual style and purchase.
Select only the finishes, sizes and colors shown as available for the specific stock style and variant. The current style page and purchase flow control; images or general descriptions do not prove that every visible option is available. Variant, sourcing mode and quantity are separate choices, so options from another style, batch or production method cannot be transferred automatically. Unlisted options require separate confirmation.
Do not assume that the displayed stock price includes packaging or shipping. The applicable quote or order summary identifies included and excluded costs, currency, payment steps, validity and trade terms. Before payment, check packaging, transport, applicable insurance, duties, taxes and clearance responsibilities. Delivery terms should state who imports and pays applicable charges. If a cost or responsibility is not stated, obtain confirmation in the relevant commercial record.
No. Adding a style to a procurement list organizes an intended purchase; it does not place an order, reserve stock, approve a quote or authorize manufacturing. Availability can change before the actual purchase flow is completed. When ready to buy, select the required variant and quantity, then check the current availability and validation shown in the purchase flow. Payment and stock allocation follow the actual order process.
There is no universal time for confirming dispatch after payment. Payment and stock allocation follow the actual order flow, while dispatch arrangements depend on the confirmed order, delivery address, commercial scope and applicable terms. Payment alone does not confirm immediate shipment or a fixed dispatch date. After payment, check the order record for its displayed dispatch status or control. If none is shown, request confirmation for that specific order.
Possibly, but insufficient stock does not establish that separate production is available. Stock purchase and repeat production are different sourcing modes with separate variant, quantity, MOQ, price and technical conditions. First confirm the quantity available as stock for the selected variant. Then ask whether the same style can be produced separately and request the applicable MOQ, price basis, technical version, timing and approval requirements. Treat it as unconfirmed until the quote and order process are completed.
Branding on an in-stock piece is not an automatic stock option. Engraving or another branding element may change the component, process, finish, acceptance basis, packaging or delivery arrangement. The request must be assessed against the identified product and may require a different sourcing mode, technical review, sample approval or commercial confirmation. Before paying, submit the exact content, placement and intended use for feasibility and revised-term confirmation.
A small sample quantity may be possible, but there is no universal sample quantity for every stock style. Quantity conditions, MOQ and price basis depend on the selected style, variant and sourcing mode. A small stock purchase may also differ from a production approval sample or a later repeat-production arrangement. Check the stock section and buying flow for the actual quantity conditions. If no small option is shown, request confirmation before payment.
Report the difference through the relevant account, project or support channel with the order reference and affected item or batch. Include clear measurements or photographs and identify the agreed requirement, such as the selected variant, material, finish, quantity or another documented condition. Keep private files, payment instructions and addresses out of public comments. Resolution is assessed against the actual order, evidence and acceptance basis; return, refund, repair, rework, replacement, timing and shipping terms depend on the applicable agreement.