FORMTRUTH / FAQ
Search practical answers about jewelry sourcing, design, samples, production and delivery.
Not necessarily. The country selector supports browsing and address configuration, but delivery coverage, transport options and payment methods depend on the actual destination and confirmed commercial arrangement. A country or address being selectable does not confirm delivery eligibility. Before payment, review the available delivery arrangement, currency and payment options shown for the complete order address.
Under DAP, the buyer performs import clearance and pays applicable import duties and taxes. Under DDP, the seller handles import clearance and duty or tax obligations only when a legally workable importer arrangement has been confirmed. The quote should state the Incoterms edition, precise named place, cost scope and shipment arrangement. A DDP label alone is not confirmation of local execution.
Enter the actual delivery address requested by the order flow. Select the country, then complete the state or province, city, postal code and street fields. State or province and city search use local data; manual street entry remains available. A saved address does not automatically confirm delivery eligibility. Before payment, review the complete address and the delivery arrangement shown for the order.
You can search the country, state or province and city, then enter the complete street address and building or unit details manually. If a street suggestion does not appear, manual entry is still available. Check postal code, recipient and contact details carefully. An address suggestion or selectable country does not by itself confirm delivery eligibility; use the actual order’s delivery check before payment.
These are separate data points. The seller country identifies the legal selling entity; the current seller is a Hong Kong entity. The dispatch country identifies where goods leave from, while the destination country is where the actual delivery address is located. A browsing country or language preference is separate and may affect displayed currencies, configured prices, payments or address fields. Check the quote and order for the confirmed details.
Responsibility depends on the confirmed arrangement, destination, seller registrations, product classification, buyer eligibility and import setup. Under DAP, the buyer generally handles import clearance and applicable duties and taxes. Under DDP, the seller handles those obligations only when a legally workable importer arrangement is confirmed. The quote must identify the Incoterms edition, named place, importer and cost scope for duties, VAT or GST and clearance.
No. A price without a collected tax amount does not prove that no tax is due. Treatment depends on factors including seller registrations, product classification, the transaction, buyer eligibility, destination and import arrangement. The current seller is a Hong Kong entity, but that alone does not establish exemption from destination tax or customs. Check the quote and order for the applicable responsibility and treatment before payment or import.
Customs requirements vary with the actual product, components, batch, destination, importer and testing scope, so there is no universal document checklist. A product description or certificate image alone is not a complete compliance review, and appearance does not establish stone identity or treatment where relevant. Before shipment, confirm the importer, product classification, destination requirements and required evidence or testing for the actual goods.
Insurance, loss and transit damage follow the actual commercial agreement and shipment evidence; Incoterms alone do not settle them. The quote should identify the Incoterms edition, precise named place, shipment arrangement and any insurance scope. Before shipment, review these terms and retain order and shipment records. If an issue occurs, report the order reference, affected items or batch, photographs or measurements and the agreed requirement through the account, project or support channel.
A destination change, shipment split or tracking option is not guaranteed for every order. Shipment changes, payment and stock allocation follow the actual order flow, while delivery services depend on the confirmed arrangement and address. A new address may affect duties, importer responsibility, costs or delivery eligibility. Use the controls shown on the account or order page, and confirm revised destination, shipment arrangement, costs and tax or import responsibilities before approval.