Answers for considered decisions.

The production lead-time clock starts according to the conditions stated in the formal quote or order. These may include required payment, design or sample approval, material confirmation and locked production files. Completing one step does not confirm that all start conditions are met. Check the actual project or order record for the confirmed start status and agreed dates.

Open the relevant project in your authenticated account to review its confirmed stage, decisions required from you and accessible files. A progress notification is not automatically a new delivery commitment. If information is missing or arrangements change, request an update through the project or support route and retain the confirmed revision in the project record.

Yes. Holidays and material supply can affect timing, particularly when a component, supplier, finish or process requires additional assessment. Lead times and batch arrangements are specific to the confirmed project, so no universal holiday buffer or material-availability promise applies. Use the timing and start conditions in the formal quote or order, and request confirmation of any schedule risk.

There is no universal file list. Before production starts, the project generally requires an identified, reviewed and locked technical or design version, relevant sample approval, and the required commercial and manufacturing gates. Briefs, inspiration images, renders, web 3D previews and virtual try-on are discussion aids, not manufacturing CAD or production approval. Confirm required files and unresolved changes in the project record.

A quantity change during production is not an automatic adjustment. Quantity is separate from variant and sourcing mode, and the confirmed quote or order defines the current scope. After production information is locked, changing quantity may require review of materials, components, process, supplier, finish, packaging or acceptance requirements, with updated testing or commercial arrangements where applicable. Submit the request through the account or support route.

Expedited production is not a universal capability or commitment. Lead time, tooling, testing, fees and batch arrangements depend on the confirmed project. Any faster schedule must be assessed against the actual materials, suppliers, process and required approvals. A requested target date does not establish feasibility or change an order. Submit the target timing and ask for confirmation of feasibility, revised conditions and the exact start or delivery basis.

Batches and separate delivery addresses must be arranged for the actual project; there is no universal batch pattern. Confirm the quantity, items, timing and address for each batch. The quote should identify the applicable Incoterms version, precise named place, importer and responsibility for duties, VAT/GST and clearance charges where relevant. Shipment changes, insurance, loss and damage follow the actual agreement and supporting evidence.

A delay does not automatically create a new committed date. A revised schedule should be confirmed through the relevant project or order record and assessed against production status, materials, suppliers, approvals and any changed commercial or manufacturing conditions. Request an update using the project or order reference. Ask for revised milestones, remaining conditions and the basis of the new date before relying on it.

Production traceability should connect the actual product with its technical version, sample, approval record, conditions and production decisions. Where relevant, record material or stone identity and treatment, component, process, supplier, finish, packaging, acceptance basis and batch. Evidence must match the actual product, sample, process, batch, destination requirements and test scope. Preserve these records in the account or project record and confirm the fields required for the specific order.

Production should move to dispatch only after the project’s required production, commercial and manufacturing gates are complete. This may include a locked technical or design version, relevant sample approval, confirmed materials and required payment or other order conditions. Before dispatch, check the actual order status, completed scope, delivery address and commercial terms. Confirm the applicable Incoterms or named place and importer or duty responsibilities where relevant.