FORMTRUTH / FAQ
Search practical answers about jewelry sourcing, design, samples, production and delivery.
An estimate is an indicative range based on stated assumptions and is intended for discussion. A formal quote identifies the current technical or design basis, scope, quantity, currency, included and excluded costs, payment steps, validity, and delivery or trade terms. Neither adding an item to a procurement list nor viewing a page example places an order, reserves stock, approves a quote, or authorizes manufacturing.
The displayed currency is not necessarily the currency ultimately payable. Check the currency and amount shown in the actual quote, checkout, or payment instructions. A browsing-country preference can influence displayed regional currencies or configured prices, but it does not amend an accepted quote. If conversion, fees, or another payment basis applies, confirm those details in the applicable commercial terms before paying.
A formal quote should identify the applicable technical or design version, scope, quantities, currency, included and excluded costs, payment steps, validity, and delivery or trade terms. It should also state important assumptions or requirements on which the amount depends. An estimate or page example is for discussion only and is not a formal quote or production authorization. Review the actual quote before accepting it.
The validity date or period should appear in the specific formal quote, alongside its currency, scope, quantities, costs, and payment or delivery terms. Do not infer validity from a browsing page, estimate, message, or older quote. A date tied to one quote does not establish that a later version has the same terms. If the date is missing, unclear, or expired, confirm status before relying on it.
Yes, a quantity or material change should be reviewed because it may affect the technical basis, scope, price basis, MOQ, sourcing mode, testing, or delivery arrangement. Variant, sourcing mode, and quantity are separate choices, and a material change may require new assessment or testing. An accepted quote does not automatically cover changed requirements. Obtain confirmation of the revised commercial and technical scope before payment or manufacturing.
Use only the payee and payment instructions shown in the actual quote, order flow, or account-linked support channel. Check the payee name, amount, currency, payment step, and quote or order reference against the confirmed commercial scope. Do not rely on public comments, unverified messages, or browsing-country settings. Before sending funds, pause and use the shown support route if any detail differs.
Payment methods depend on the actual account, quote, order flow, and configured commercial scope. There is no universal list of methods, currencies, or payment routes for every order. A browsing-country preference does not by itself determine which method is permitted. Open the current checkout, quote, or payment instructions for the specific order. If the options are missing or unsuitable, confirm the permitted method before paying.
The timing and basis for deposits, sample fees, and balances are project-specific. They must be stated in the actual formal quote or order flow, including each payment step and what the amount covers. Do not assume every project uses a deposit or sample fee, or that the same balance milestone, sample quantity, or refund terms apply. Review the schedule against the confirmed scope and sample arrangement.
For a failed, duplicate, or delayed payment, preserve the payment reference, transaction evidence, amount, currency, timestamp, and related quote or order reference. Do not send another payment while the status is unclear. Payment status, stock allocation, refund basis, and resolution depend on the actual order and evidence, so no universal reimbursement or timing should be assumed. Use the linked account or order support route to report the issue.
Whether invoice or billing details can be changed depends on the actual order, quote, seller legal entity, transaction status, and applicable commercial or tax requirements. There is no universal guarantee that an issued document can be amended. A legal name, address, or tax-related change may require review of the order and transaction records. Submit the exact billing details through the account or order channel before payment and confirm what can be changed.